Saving businesses water and energy – and reducing carbon emissions – leads to award haul for water retailer Water Plus

December 1, 2023

Green Apple Awards

Water Plus, the UK’s largest business water retailer, has won six more awards in 2023, covering water conservation and a gold award for carbon reduction, for its work with organisations in England and Scotland.

It’s now won another four Green Apple Environment Awards, including an award for supporting habitats in communities, after winning two customer awards earlier in 2023 and winning four Green Apple Environment Awards in 2022. The Green Organisation, which runs the awards, said Water Plus competed against 800 other nominations.

The national business water retailer, which has its main office in Stoke-on-Trent, along with a base in Scotland, has also been named Best Business Water Retailer and won a SME Environmental Excellence Award, in the Midlands Enterprise Awards 2023, in the West Midlands. In total, it’s seen 16 awards since October 2022.

The company’s work in its industry and by its water experts, who have visited business sites throughout this year to help with proactive water management plans, was recognised with a 2023 UK Customer Satisfaction Award and a Global Gold Award for Water Management in the Green World Awards 2023, after entering those awards for the first time.

It’s increased water efficiency action – and results – across a range of organisations in 2023 , with a 34.6% average water-saving seen across a range of 42 sites – and worked to enhance customer experiences online and in its communications and contact.

Customer engagement has seen Water Plus building knowledge of business water’s links to energy use and carbon emissions, along with 26.9% of businesses and other sites, in a 2023 survey, seeing water savings – and help with budgeting in 2023 – from looking closer at water use during the year.

Andy Hughes, Water Plus Chief Executive, said: “It’s fantastic to hear work by our teams is gaining further recognition as we continue to engage more organisations and build awareness around the opportunities with water and savings available from looking closer at water use during the year.

“Our technical water expertise and customer information and support is helping cut water waste across England and Scotland and identify issues early that may cause disruption, which also help keep running costs low. Plus, moving less water across sites and less water waste means less carbon created, so less Scope 3 emissions, helping towards environmental targets and Net Zero.”

Water Plus won two awards at The Forum Awards 2023, which recognises excellence in customer operations and shares best practice. It included an award for its customer service excellence programme, which sees its teams gaining National Qualification in customer service – and an Innovation and Transformation Award, for enhancing customer and colleague experience. More than 155 people in its customer teams now have the National Qualification in Customer Service, with others very near to accomplishing it in 2023.

The company’s first UK Customer Satisfaction Award, for Sustainable Customer Service, was presented by best practice leaders the Institute of Customer Service in March 2023.

The Green World Awards and the Green Apple Awards are run by The Green Organisation – an international, independent, non-profit, non-political environment group that began in 1994 to recognise, reward and promote environmental best practice around the world.

Water Plus is highlighting water efficiency and water pipe messages, to help organisations of all sizes – under its #BeWiseOnWater awareness campaign, including on its online Help area here – and outlining water-saving approaches on its website – and through its business social media channels.

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